Warranties

Beide UK Product Service Limited
SGS ISO9001 System Certification
Comissao Europeia

AlphaStone®, offers full warranty of our products to consumers through the mediation of retailers - on all possible manufacturing defects, during a period of TEN (10) YEARS, applicable from the date of acquisition, on presentation of the purchase invoice, as provided by whichever representative and/or distributor.

AlphaStone® reserves the right not to make the warranty available for free if the established requirements are not met and/or any kind of false information whatsoever is verified on the part of the consumer or, if it is verified that the defect is caused by improper use of the material.

The claimant should present, in writing, to the representative/retailer, the warranty request, accompanied by the purchase invoice (showing the date of purchase and the name of the distribution company), and return the complete damaged article.

Inclusions

The warranty covers all the products and surfaces marketed by AlphaStone®. Within the products produced, different particularities of resistance, absorbtion etc exist, which should be taken into consideration for specific uses.

AlphaStone® guarantees, during a period of TEN (10) YEARS, the replacement of the damaged product, as stated in the terms and conditions of this document, with the same characteristics (colour and pressure) as the product acquired by the client.

The current warranty document is wholely conditional upon a full observance, on the part of the consumer, of the instructions for use and treatment of AlphaStone® products, as laid down in the instructions for use of the different types of products and intended purposes, as required in the deed of purchase.

Our products are recommended for use on tiled and coated surfaces, counter tops etc. It is very important that the choice of colour and/or finish is made before the date of purchase, as well as sufficient quantity for the whole project, or that information in writing is given as to the intention to acquire the necessary quantity to that end. Later acquisitions for the same project, if not already advised in writing, are regarded as bad planning and are consequently not covered by the warranty.

Exclusions

AlphaStone® declines the warranty responsibility, if it is verified that any which damage, is caused directly or indirectly by whatever action or work carried out by third parties unrelated to AlphaStone®, such as problems caused by incorrect transformation of the product, inadequate installation methods, or by whatever other alteration or unwarranted treatment of AlphaStone products, such as colour variations, thermal impact, application of unsuitable products, when carried out by third parties.

Excluded from this warranty is any damage, consequential or unforeseen, loss or expense, in addition to the own product in particular, and with a character merely reported and not limited, damages to other products, installations or additional or supplementary repairs related to plumbing, electrical or masonry works deemed necessary to repair or replace the AlphaStone® product covered by the warranty, which would be the exclusive responsibility of the consumer.

Damage derived from an inadequate utilisation, including any not limited to (1) utilisation of the product for purposes not indicated for use, (2) utilisation of the product in a manner not respecting the norms of security and/or application, (3) or not complying with the instructions included in the instructions for use and maintenance manual, and (4) outdoor exposure of the product to bad weather conditions, natural disasters, damage provoked by the interaction with other products, or any such cause outside the jurisdiction of AlphaStone®.

Damage derived from an inadequate utilisation:

1st - Utilisation of the product for purposes not indicated for use;

2nd - utilisation of the product in a manner not respecting the norms of security and/or application;

3rd - or not complying with the instructions included in the instructions for use and maintenance manual;

4th - outdoor exposure of the product to bad weather conditions, natural disasters, damage provoked by the interaction with other products, or any such cause outside the jurisdiction of AlphaStone®.

Any problem or damage whatsoever derived from the exposure of the product to intensive and continuous use, during prolonged periods of time, including, among others, discolouration, loss or reduction of performance and aesthetic characteristics, including the ungluing of parts of its base.

Problems, damage or other inconveniences, resulting from the occurence of static electricity or due to the use of products intended to eliminate or reduce its effect.

In the same manner, also excluded from the warranty is damage possibly emerging from the occurrence of hidden defects, including those which occur during the process of presentation and processing of the complaint, including the entire period of time taken to replace the product. By way of clarification this exclusion extends,to all damage, including loss of profit, possibly occurring in commercial, industrial, professional or merely household activities which could affect the consumer, or possessor of the product, or any third party.

Also excluded are the differences between samples or photographs of whatever AlphaStone® product, and the products actually purchased.

Equally excluded are stains supposedly caused by components of own material or defects of polishing, given that AlphaStone® markets, in any form, products with these defects.

Damages resulting from deficiencies or ommissions in technical projects, on the basis of which buildings are erected, where AlphaStone® products are employed.

The warranty loses its validity from the moment that repair and/or manipulation of the product is effected, in the absence of any AlphaStone® representative.

This warranty only guarantees the replacement of defect materials by other material with the same characteristics as the material received by the cliente, except when it is not possible due to the material in question having been discontinued, in which case it will be replaced by a product most similar, as per the date of request under the warranty.

How to apply/utilize the warranty

The consumer should apply to the representative or retailer (the party whom the purchase was made from), by letter, e-mail, fax or other means, explaining clearly and objectively the defect claimed, and should present the purchase invoice, without which no grounds for a claim exist.

What AlphaStone® does, in the event of a defective product

In the event of a defect in a product, AlphaStone®, within the terms and conditions as described in the warranty, will effect a verification of all related aspects, and will proceed with a replacement in full of the quantity acquired by the cliente.

Particularities related to finished products

Finished products (end product derived from a slab, or products with a three-dimensional surface, such as dish-washers, sinks, shower floors etc., are guaranteed against possible defects in the manufacture of the product, covering a period of two years, in line with the terms, conditions and limitations as described for other AlphaStone® products.